We solemnly promise that products purchased from Guide Infrared, directly from the company, the official online store, and authorized dealers are eligible for standard after-sales services, including a free warranty, returns and exchanges, and original factory repairs with the presentation of sales certificates or receipts.

Under normal usage and maintenance conditions, if there are performance failures due to material, craftsmanship, or manufacturing issues, we will provide free warranty service to customers during the warranty period.

For products experiencing malfunctions within the warranty period but not meeting warranty ;conditions, and for products exceeding the warranty period, we will still provide necessary spare parts and labor services at a discounted price, offering paid maintenance services to our customers.